A clear route to the information you are entitled to request.

You can ask whether CoNest processes your personal information and, where applicable, request a copy together with information about how it is used. You may also be able to ask for inaccurate data to be corrected, data to be deleted or restricted, portable data to be provided, or certain processing to stop.

Rights are not absolute and can depend on the information, the lawful basis for processing, other people's rights and any applicable legal exemption. A request for your own data does not automatically entitle you to another person's private information.

• Your full name and the email address connected to your CoNest account.
• The right you want to exercise and a clear description of the information involved.
• Relevant dates, child profile, shared-space, device or sign-in references where these help us locate the correct records.
• A safe contact method for any follow-up questions.

Do not email passwords, payment credentials or unnecessary identity documents. We will explain what proportionate verification is required if we cannot confirm your identity from the information already available.

Requests concerning a child are assessed carefully. A family relationship or parental responsibility does not automatically provide unrestricted access to every record. CoNest may need to consider the child's rights, age and understanding, the requester's authority, third-party information, court orders and other legal restrictions.

Representatives must provide enough information to show that they are authorised to act. We may confirm authority directly with the person whose information is requested where appropriate.

CoNest reviews requests from courts, law-enforcement bodies, regulators, solicitors and other authorised organisations individually. Please include:

• The requesting organisation, named contact, role and verified contact details.
• The legal authority, court order, warrant, consent or other basis relied upon.
• The account, shared space, person, date range and specific records requested.
• Any deadline, case reference and approved secure delivery method.

CoNest does not disclose information simply because it has been requested. We verify the request and disclose only information that is lawfully required or permitted, taking account of scope, proportionality and the rights of children and other people.

1. We record the request and identify the correct request type.
2. We may ask for proportionate evidence of identity, authority or clarification.
3. Relevant systems and records are searched and the results are reviewed.
4. Information is redacted or withheld where required to protect others or comply with law.
5. The response is provided through an appropriate secure method.

Personal data rights requests are handled without undue delay and normally within one month after CoNest has the information reasonably needed to confirm identity, authority and scope. Where the law permits more time for a complex or numerous request, we will explain the extension.

Read the CoNest privacy notice for more information about how personal information is used. Independent guidance is available from the UK Information Commissioner's Office through its pages on getting copies of your information.

You can raise a privacy concern with CoNest first so that we have an opportunity to investigate. You also have the right to complain to the Information Commissioner's Office where applicable.